Once you place the loose diamond order from Ouros Jewels (Whether it's listed or custom cut Order), does not eligible for return or cancellation in any condition; as we've already mentioned, all the details, including photos or videos of the finished item once it has done and before shipment.
For Diamond JewelryOuros jewels give a guarantee to all of its buyers. We give repair services and limited lifetime services, which can help you. If you find any defects in purchased jewelry, then kindly contact us with a description that tells us your issue. But there's a condition, and that is you have to reply to us within 60 days from your purchase date, and we will surely solve your concerns with our expertise.
Gemological Terms & Laboratory Info
Terms and conditions apply*
Shipping, Terms & Customer Care
Standard Shipping:- We will ship your order items with India post and it will take 20-22 days for delivery, also will update your tracking number here when it is available.
Express Shipping:- We will ship your parcel with DHL/FedEx/ UPS For that 30 USD extra charge will be applied and you will get delivery within 07-09 working days and we will also provide you tracking number here for that.
Return Or Exchange
Orders may be voidable prior to their shipping. Please contact us for more details.You can cancel order within 48 hours from the order place time with prior reasons. Maybe on your order production has started then you chared for the restocking fee. Contact for more information.
☛ For Custom order
Items that have been customized designs or pieces with personalized engraving cannot be returned or exchanged, but if you really need to upgrade or repaired then it would be possible here; please contact us immediately via Chat Box, WhatsApp, Email, or Call.