Terms & Conditions

Welcome to Ouros Jewels, your personal, online store for diamonds, diamond rings and various other jewelry. Our Site allows you to choose between loose diamonds, ready made designs, and allows you to design your own ring. We are here to help you with every step of the way, from diamond education to choosing your diamond or diamond jewelry, shipping it to you and ensuring safe and speedy delivery.

PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN IMPORTANT LEGAL INFORMATION REGARDING YOUR RIGHTS, DUTIES, SCOPE OF REMEDIES, ETC.

Term and Validity

The terms. These Terms of Service, the Privacy Policy

This agreement (hereinafter, the "Agreement") between Ouros Jewels. (hereinafter "ouros jewels" "us" or "we") and you sets forth the terms and conditions which govern your use of any of the Ouros Jewels or Ouros Jewels sponsored websites (hereinafter, the "Sites") and/or the services (hereinafter, the "Services") thereon which are provided by Ouros Jewels.

Registration To The Site And Services

- Details upon registration. Upon registration, you shall be asked to choose a user-name, a password and supply a valid and active email address, supply an active and personal phone number and Email, and address.

- Passwords are and must be kept private. The Site shall never make your password public and never request your password by email or by any other way, except by logging in to the Site.

- It is the User's responsibility to keep the password private and confidential. Any use or misuse of the password shall be the User's sole responsibility.

Purchasing Items On The Site

- Purchase contract binding only after Site's acceptance notice. Any product displayed on the Site is not a contractual offer but an invitation to treat. If a User orders products, such order shall be regarded as an offer and only upon receiving the Site's notice of acceptance (by email, internal messaging or any other manner) the Purchase shall be regarded as final and binding.

- Merchandise Availability. We pride ourselves in providing exclusive and high-quality jewels, gems, diamonds, rings and other items. Availability of merchandise may vary at any given time, and certain items may not be available even if they are presented online.

- Pricing. Prices displayed on the Site are quoted in USD (United States Dollars) and are valid and effective. Any sale in any other territory will also require additional payments as detailed on the relevant Site pages, such as delivery fees, insurance, conversion rate, taxes, etc. Prices are subject to change at any time.

- Documentation of diamonds. All diamonds sold by the Site are documented using third-party services and laboratories such as laboratories and professional assessors.

- Site Transactions. The Site does not authorize the purchase of any items for resale purposes. We reserve the right to limit or prohibit orders that, in the Site's sole discretion appear to be placed by dealers, resellers or distributors. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event the Site makes a change to, or cancels an order, we will attempt to notify relevant User by contacting the e-mail and/or billing address/phone number provided at the time of the Purchase.

Shipping Policy

TIME TO SHIP

Most Delicate Collection and Ready to Ship orders ship within 3-4 business days of placing your order. A Diamond Concierge will contact you within 24-48 hours if your order requires more time to ship. Most Strong Collection orders ship in 4-5 weeks of placing your order.

Purchases of loose diamonds are ready to ship in 3-5 business days. A Diamond Concierge will contact you within 24 hours if your order requires more time to ship.

Bespoke pieces, including engagement pieces, are ready to ship within 3-4 weeks from final design approval, depending on the complexity of the piece. Most designs are approved within 1-2 weeks from date of deposit placement. Your Diamond Concierge will notify you if your piece requires additional fabrication time.

INTERNATIONAL SHIPPING

International recipients are responsible for paying all customs duties and import fees. Ada Diamonds is not able to provide estimates or quotations of international import fees.

All Shipments will be shipped through DHL/UPS/FedEx. The Tracking comes after 24-48 hours of Parcel ship. You will get delivery in 07-09 working days.

All shipments require signature upon delivery and may not be left unattended. If a shipping address is different from the billing address, additional documentation may be required.

For custom order listing:

If you would like to customize any jewelry from my shop, I can happily able to do that but if you want to keep your design private and don't want to publish anywhere (even through our social media) please let us know while placing an order. As it may charge you extra for reserved design. because in major cases we would like to show our custom work with our community,
However, it shows my best craftsmanship when it comes to specially made-to-order pieces.

IMPORTANT LEGAL INFORMATION

Ourosjewels.com reserves the right to update, correct, modify or change the terms and conditions of sale, information, and prices at any time at our discretion and without notice. A Ourosjewels.com, its affiliates or employees will not be held liable for any indirect, incidental, punitive, or consequential damages arising directly or indirectly from the use of any information contained in or received from this website.

Appraisals, Grading Reports and Lab Certificates are in part, subjective, and may vary as to qualities and descriptions depending upon the agent, laboratory, appraiser and the method applied. The user hereby acknowledges that the use of this site and its resources, information, and services shall be solely at his/her own risk.