Terms for Loose diamond orders. ✦ All the specifications are already mentioned in the listing; Hence, make sure to double-check before placing the order. ✦ Loose diamonds are neither eligible for a refund nor for order cancellation. ✦ There will be no stone exchange for this category as these diamonds are specially made for you.
What is Ouros Jewels’s policy on lab-grown diamonds?
Our customers always gets ethically sourced Lab grown diamonds. We respects & follows all governmental regulations and requirements for ethically sourced diamonds. That's why we 're dealing in eco-friendly diamonds.
I have heard about lab-grown diamonds. What are those?
Unfortunately, in today’s world, diamonds and gems are sometimes obtained at the cost of human rights violation, child abuse, or environmental destruction. Lab-grown diamonds are guaranteed to be ethically sourced from suppliers that are free from these unfortunate practices.
Are Lab Diamonds Real Diamonds?
Yes. GIA gives the official statement that "Lab Grown Diamonds are part of the real diamonds." Lab created diamonds have the same physical, chemical, and optical characteristics as natural diamonds, as well as the same fire, scintillation, and sparkle. They are real diamonds. Lab created diamonds are nearly impossible to differentiate from natural diamonds with the naked eye. But, Lab Grown Diamonds never break the firewall of nature as it is broken by another type of diamond.
Is Ouros Jewels Offers Conflict Free Diamond?
The answer is very clear and accurate. Ouros Jewels created Conflict Free Diamond without doing any harm to the environment and society. In gemologist terms, Ouros Jewels make Lab Grown Diamonds which are known as Conflict Free Diamond. Also, we make stylish and vintage jewelry with Conflict free diamonds because we have the motive to maintain and sustain greenery on the planet.
While in the conflict diamonds, the absence of a greener environment invites many artificial calamities like volcano blasts, land abrasion, and tornadoes. All of these calamities are the result of Conflict Diamonds. So, Ouros Jewels give you only Conflict free diamonds in the form of Lab Grown Diamonds.
Are Ouros Jewels Lab Grown Diamonds Certified?
Yes, Ouros Jewels Lab Grown Diamonds are certified by authoritative certification institutions like IGI and GIA. Because we believe in transparency and trustworthiness, so we use only certified diamonds in the making of jewelry. If you want to buy a Lab Grown Diamond from ouros jewels, you get all diamonds with a certification report.
The certification report will clarify all details of Lab Grown Diamonds. So, if you want to know more about certification reports, then check our blog section there; you can find your answer if you want an instant infromation.
Can I return a diamond or exchange it for another item?
Once you place the loose diamond order from Ouros Jewels (Whether it's listed or custom cut Order), does not eligible for return or cancellation in any condition.
Returns are processed within 7 Business Days for jewelry, please confirm with us before shipping the parcel. All the return items should be covered by the return policy conditions which we have sent you in the chat box.
Can I cancel my order?
Orders may be canceled prior to their shipping. Please contact us for a more clear answer.
☛ For Custom order
Items that have been customized designs or pieces with personalized engraving cannot be returned or exchanged, but if you really need to upgrade or repair, then it would be possible here; please contact us immediately via Chat Box, WhatsApp, Email, or Call.
How do I receive my order from you?
We ship items with UPS/ FedEx and DHL (it will take 7-8 days) and if you want fully insured delivery then i can do it and it will take 20-22 days.
What about customs fees?
When your package arrives, UPS will contact you and arrange to collect all taxes and duties.
How much does it cost to ship my order?
Standard Shipping:- I will ship your order items with India post and it will take 20-22 days for delivery, also will update your tracking number here when it is available.
Express Shipping:- I will ship your parcel with DHL/FedEx/ UPS For that 25 USD extra charge will be applied and you will get delivery within 07-09 working days and I will also provide you tracking number here for that.
How do I get help with my order?
It’s our pleasure to offer you the highest quality customer care as well as the finest diamonds. Just email email@example.com. You can place your order here, or ask us any questions about your previously placed order. We’ll be happy to help.