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FAQs

On this Page you can find most of answers of your queries regarding product, services, policies and our processes. Feel free to contact us if your query is not listed below.

Lab-Grown Diamonds

What is Ouros Jewels’s policy on lab-grown diamonds?
Our customers always receive Lab-Grown diamonds. We never exceed all governmental regulations boundary wall for ethically sourced diamonds.
I have heard about lab-grown diamonds. What are those?
Lab grown diamonds are made in laboratories from seed or crystal, which is the form of carbon. Unfortunately, in today’s world, diamonds and gems are sometimes obtained at the cost of human rights violations, child abuse, or environmental destruction. Lab-grown diamonds are guaranteed to be ethically sourced from suppliers that are free from these unfortunate practices.
Are Lab Diamonds Real?
Yes. Lab created diamonds have the same physical, chemical, and optical characteristics as natural diamonds, as well as the same fire, scintillation, and sparkle. They are real diamonds. Lab diamonds are not real, but they're a reality that is the invention of science. Lab created diamonds are nearly impossible to differentiate from natural diamonds with the naked eye.
Is Ouros Jewels Offers Conflict Free Diamond?
The answer is very clear and accurate. Ouros Jewels created conflict-free diamonds without doing any harm to the environment and society. In gemologist terms, Ouros Jewels make lab grown diamonds which are known as conflict-free diamonds. Also, we make stylish and vintage jewelry with conflict free diamonds because we have the motive to maintain and sustain greenery on the planet. While in the conflict diamonds, the absence of a greener environment invites many artificial calamities like volcano blasts, land abrasion, and tornadoes. All of these calamities are the result of conflict diamonds. So, Ouros Jewels give you only conflict-free diamonds in the form of lab grown diamonds.
Are Ouros Jewels lab grown diamonds certified?
Yes, Ouros Jewels lab grown diamonds are certified by authoritative certification institutions like IGI and GIA. Because we believe in transparency and trustworthiness, so we used only certified diamonds in the making of jewelry. If you want to buy a lab grown diamond from ouros jewels, you get all diamonds with a certification report. The certification report will clarify all details of lab grown diamonds. So, if you want to know more about certification reports, then read the certified lab grown diamonds article from the blog section.

Purchasing Diamond

How do I know I am getting exactly what I am ordering?
We guarantee that you are getting exactly the diamond or the jewelry item you ordered through us. We have over 4 years of experience; We are experts in the area of clarity-enhanced diamonds. We have stayed in business by providing high-quality diamonds to dealers and retailer customers around the world. Today, buying through us online is purchasing straight from the source, without the middleman, so you receive the best price possible and real product which you placed on our site.
Do you offer a guarantee?
☛ For Loose Diamond Order: Once you place the loose diamond order from Ouros Jewels (Whether it's listed or custom cut Order), does not eligible for return or cancellation in any condition; as I've already mentioned, all the details, including photos or videos of the finished item once it has done and before shipment. ☛ For Diamond Jewelry: Ouros jewels give a guarantee to all of its buyers. We give repair services and limited lifetime services, which can help you. If you find any defects in purchased jewelry, then kindly contact us with a description that tells us your issue. But there's a condition, and that is you have to reply to us within 60 days from your purchase date, and we will surely solve your concerns with our expertise.
How can I find a diamond that is not in your inventory?
Our inventory is constantly being updated, and we have additional inventory of lab grown diamonds those not listed on our website. Please contact us so we can help to you find a diamond that is the perfect choice for you.
Is it possible to replace or return a diamond if I am dissatisfied with it?
Once you place the loose diamond order from Ouros Jewels (Whether it's listed or custom cut Order), does not eligible for return or cancellation in any condition, As I've already mentioned all the details including photos or videos of the finished item once it has done and before shipment.

Gemological Terms & Laboratory Info

Are Ouros Jewels Lab Diamonds Certified?
Yes. Ouros Jewels lab diamonds are certified by independent diamond grading labs, and have an inscription that matches the number on the laboratory certificate.
Terms and conditions apply*
I’ve heard the term, Eye Clean referring to a diamond. Just what is that?
This is a diamond trade-specific term indicating the diamond is clean or free from noticeable inclusions to the unaided eye; face up, from a distance of twelve to fifteen inches. VVS1 or higher quality diamonds are usually eye-clean. SI1, SI2, and I1 diamonds must be carefully inspected to locate visible inclusions from the top of the stone.
Do you offer a certificate for loose diamonds & jewelry?
Ouros Jewels gives certification of diamonds. Certificates made by 7+ years experienced by our gemologist. Every piece of diamond jewelry bought at our store is certified by our experts. This Diamond Report certification gives you every little detail about your diamond jewelry starting from the number of diamonds to gold color. Besides the diamond count, you can also find details about the cut, color, clarity and weight of every piece of diamond that is used.
Do Ouros Jewels diamonds have IGI certificates?
Ouros Jewels has one of the largest selections of IGI certified diamonds in the area, thus making sure each customer is absolutely confident of the quality of their diamond.

Shipping, Terms & Customer Care

How do I receive my order from you?
We ship items with UPS/ FedEx, Aramex and DHL (it will take 7-8 days) and if you want fully insured delivery then i can do it and it will take 20-22 days.
What about customs fees?
When your package arrives, UPS will contact you and arrange to collect all taxes and duties.
How much does it cost to ship my order?

Standard Shipping:- I will ship your order items with India post and it will take 20-22 days for delivery, also will update your tracking number here when it is available.

Express Shipping:- I will ship your parcel with DHL/FedEx/ UPS For that 25 USD extra charge will be applied and you will get delivery within 07-09 working days and I will also provide you tracking number here for that.

How do I get help with my order?
It’s our pleasure to offer you the highest quality customer care as well as the finest diamonds. Just email contact@ourosjewels.com. You can place your order here, or ask us any questions about your previously placed order. We’ll be happy to help.

Return Or Exchange

Can I return a diamond or exchange it for another item?
Once you place the loose diamond order from Ouros Jewels (Whether it's listed or a custom cut Order), does not eligible for return or cancellation, or exchange in any situations. Returns are processed within 7 Business Days for jewelry; please confirm with us before shipping the parcel. All the return items should be covered by the return policy conditions that we have sent you in the chat box.
Can I cancel my order?

Orders may be voidable prior to their shipping. Please contact us for more.

☛ For Custom order
Items that have been customized designs or pieces with personalized engraving cannot be returned or exchanged, but if you really need to upgrade or repaired then it would be possible here; please contact us immediately via Chat Box, WhatsApp, Email, or Call.

Jewelry Care Tips

How Can I Take Care Of My Jewelry?
When you go for a bath, swim, or work out, apply lotions that carry chemical involvement, then immediately remove the jewelry from your body. You should follow the points below if you want to make your jewelry as it is when you purchase it. First, you have to take a bowl with medium hot soapy water. Also, you have a soft brush to clean the diamond. Then you have to put jewelry into that bowl and leave it for 10-15 minutes. At the 16th minute, you’ve to bring out jewelry from the bowl. After you get wet jewelry, you should clean it with a dry cloth. After cleaning the jewelry yourself, give a pat on your back and wear it during your favorite time of the day; after all, you’re the owner of the jewelry.
If I Can’t Wear Jewelry, Then It Will Be Remain the Same It When I Purchase It?
If you can’t wear jewelry, it remains the same as when you purchase it. But you bought jewelry for wearing, right? So, when you wear jewelry then, you have to remember about your region’s weather conditions and the amount of pollution. The concern from your side for your jewelry is very obvious but don’t worry; we create a guide for creating first-time purchased jewelry in 15-20 minutes. Refer our clean & care section at the end of site that clears your questions.

Purchasing Engagement Ring

Do you offer engraving on engagement rings?
Yes, Ouros Jewels offer free engraving on engagement rings. But, on the Full eternity band, we can’t be able to do engraving due to its framework. For more than 12 characters or letters, you have to pay extra for that character or letter. If there is no space for your letters and characters, then our customer representative will be aware of you from that matter.
From which ways I know that my exact ring size?
For measuring your exact ring size is very easy and affordable. You can’t buy any extravagant equipment to measure the ring size. You can read our virtual ring sizer page, which tells your exact ring size without buying any equipment. On the virtual ring sizer page, you can print the ring sizer chart and follow the instructions mentioned to know the right ring size for your finger.
Do You offer Man’s Jewelry as well?
In Ouros Jewels, many jewelry choices are available for men and women. In Men’s jewelry section, you would show the Men’s Rings, Bracelet, And Chains which are made with Lab Grown Diamonds and in Gold Or Platinum Metal. If you want to make specially crafted jewelry for your husband or fiancé, then contact us for crystal clarity.