Limited lifetime warranty
We care about creating the best quality lab grown diamond jewellery, which is why to give you peace of mind, we offer a limited lifetime manufacturer's warranty. If you think your jewellery has a manufacturing defect, please contact us and we will arrange to send it in for inspection. If we do believe the jewellery has a manufacturing defect, we will repair it and send it back to you.
Our limited lifetime warranty includes the following services:
Paid Centre or Side Stone Tightening Service
Sometimes, the prongs holding your diamond can become loose due to the wear and tear of everyday activities. This is not a reflection of poor craftsmanship - a ring worn regularly is more likely to become damaged. It’s important to keep your centre and/or side stones tight so that they don’t fall out.
Precious Metal Preservation
Precious metals require some maintenance over time to preserve their quality. Rhodium plating is a useful way to keep your precious metals protected. We recommend rhodium plating your jewelry every 3-5 years to keep it from becoming scratched or tarnished. Ouros Jewels offers complimentary rhodium plating once a year - all you have to do is pay for shipping + Rhodium plating. Contact a Ouros Jewels Customer Service Representative to arrange for your ring to be plated.
Your warranty is void if:
Ouros Jewels determines that the product has been worked on or repaired by any party other than Ouros Jewels, or if the product forwarded to Ouros Jewels is not manufactured by Ouros Jewels
You are missing proof and date of purchase
You are missing a valid limited lifetime warranty return timeframe