How do I know I am getting exactly what I am ordering?
We guarantee that you are getting exactly the diamond or the jewelry item you ordered through us. We have over 40 years of experience, We are experts in the area of clarity enhanced diamonds. We have stayed in business by providing high-quality diamonds to dealers and retailers around the world. Today, buying through us online is purchasing straight from the source, without the middleman; so you receive the best price possible.
Do you offer a guarantee?
Yes, we want you to be happy with your purchase. If you are not 100% satisfied you can return your diamond within thirty days of purchase.
How Can I Find a Diamond that is Not in Your Inventory?
Our inventory is constantly being updated and we may have additional inventory of lab grown diamonds not listed on our website. Please contact us so we can help you find a diamond that is perfect for you.
Gemological Terms & Laboratory Info
Are Ouros Jewels Lab Diamonds Certified?
Yes. Ouros Jewels lab diamonds are certified by independent diamond grading labs, and have an inscription that matches the number on the laboratory certificate.
Terms and conditions apply*
I’ve heard the term, Eye Clean referring to a diamond. Just what is that?
This is a diamond trade specific term indicating the diamond is clean or free from noticeable inclusions to the unaided eye; face up, from a distance of twelve to fifteen inches. VS2 or higher quality diamonds are usually eye-clean. SI1, SI2, and I1 diamonds must be carefully inspected to locate visible inclusions from the top of the stone.
Do you offer a certificate for loose diamonds & jewelry?
Ouros Jewels gives certification of diamonds. Certificates made by 7+ years experienced by our gemologist. Every piece of diamond jewelry bought at our store is certified by our experts. This Diamond Report certification gives you every little detail about your diamond jewelry starting from the number of diamonds to gold color. Besides the diamond count, you can also find details about the cut, color, clarity and weight of every piece of diamond that is used.
Do Ouros Jewels diamonds have IGI certificates?
Ouros Jewels has one of the largest selections of IGI certified diamonds in the area, thus making sure each customer is absolutely confident of the quality of their diamond.
Shipping, Terms & Customer Care
How do I receive my order from you?
We ship items with UPS express shipping (it will take 7-8 days) and if you want fully insured delivery then i can do it and it will take 20-22 days.
What about customs fees?
When your package arrives, UPS will contact you and arrange to collect all taxes and duties.
How much does it cost to ship my order?
Standard Shipping:- I will ship your order items with India post and it will take 20-22 days for delivery, also will update your tracking number here when it is available.
Express Shipping:- I will ship your parcel with DHL/FedEx/ UPS For that 25 USD extra charge will be applied and you will get delivery within 07-09 working days and I will also provide you tracking number here for that.
How do I get help with my order?
It’s our pleasure to offer you the highest quality customer care as well as the finest diamonds. Just email firstname.lastname@example.org. You can place your order here, or ask us any questions about your previously placed order. We’ll be happy to help.
Return Or Exchange
Can I return a diamond or exchange it for another item?
> Once you place the loose diamond order from Ouros Jewels (Whether it's listed or custom cut Order), does not eligible for return or cancellation in any condition,
> Returns are processed within 7 Business Days for jewelry, please confirm with us before shipping the parcel. All the return items should be covered by the return policy conditions which we have sent you in the chat box.
Can I cancel my order?
Orders may be canceled prior to their shipping. Please contact us for more.
☛ For Custom order
Items that have been customized designs or pieces with personalized engraving cannot be returned or exchanged, but if you really need to upgrade or repaired then it would be possible here, please contact us immediately via Chat Box, WhatsApp, Email or Call.